Privacy policy
Privacy Policy
Welcome to Cavora. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit cavorashop.com or interact with our products and services (collectively, the "Services"). By using our Services, you agree to this Policy.
1. Information We Collect
We collect the following categories of information:
• Personal Information: Name, email address, billing and shipping address, phone number, payment information.
• Account Information: Login credentials if you create an account.
• Device & Usage Information: IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, and interactions with our Services.
• SMS/Mobile Information: Phone numbers provided for order updates or marketing texts, along with consent/opt-out status and communication logs.
• Cookies & Tracking Data: Information collected via cookies, pixels, and similar technologies (including Google Analytics and Meta Pixel).
2. How We Use Your Information
We use your information to:
• Process, ship, and manage your orders.
• Communicate with you about your purchases (transactional emails and SMS).
• Send marketing emails and SMS messages if you have consented.
• Personalize your shopping experience and improve our Services.
• Detect, prevent, and address fraud or security issues.
• Comply with legal obligations.
3. SMS/MMS Marketing Communications
By providing your phone number and opting in, you consent to receive recurring automated marketing text messages from Cavora at the number you provide.
• Message frequency varies. Message and data rates may apply.
• Consent is not required as a condition of purchase.
• We comply with the Telephone Consumer Protection Act (TCPA) and will not send marketing texts before 8:00 a.m. or after 9:00 p.m. local time of the recipient.
• To opt out: Reply STOP to any message or email support@cavorashop.com.
• To get help: Reply HELP or email support@cavorashop.com.
• We maintain timestamped records of consent, opt-outs, and message activity for compliance.
4. Email Marketing
If you subscribe to our email list, we may send you promotional messages.
• You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails.
• We comply with the CAN-SPAM Act and honor all opt-out requests promptly.
5. Sharing of Information
We may share your information with:
• Service Providers: Payment processors, shipping carriers, SMS/email platforms, and analytics tools that help us operate our business.
• Advertising Partners: Platforms such as Google, Meta, and TikTok for retargeting and performance marketing.
• Legal Compliance: When required to comply with law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
We do not sell your personal information.
6. Cookies, Pixels, and Tracking
We use cookies, pixels, and similar technologies to:
• Remember your preferences.
• Measure site traffic and usage (via Google Analytics).
• Deliver personalized ads (via Meta Pixel, Google Ads, TikTok Pixel).
You can disable cookies in your browser settings, but parts of the site may not function properly.
7. Your Privacy Rights
California Residents (CCPA/CPRA)
If you are a California resident, you have the right to:
• Request access to the categories and specific pieces of personal information we collect.
• Request deletion of your personal information, subject to exceptions.
• Request correction of inaccurate personal information.
• Request disclosure of categories of information sold or shared (we do not sell personal information).
• Opt out of sharing of personal information for cross-context behavioral advertising.
To exercise these rights, contact us at support@cavorashop.com or call us at (737) 231-1055. We will verify your request consistent with California law.
EU/UK Residents (GDPR)
If you are located in the European Union or United Kingdom, you have the right to:
• Access, correct, or delete your personal data.
• Restrict or object to our processing of your data.
• Data portability (request a copy of your data).
• Withdraw consent where consent is the legal basis for processing.
Our legal bases for processing include your consent, contract performance, legal obligations, and our legitimate business interests.
8. Data Retention
We retain your personal information as long as necessary to provide our Services and comply with legal obligations. SMS consent and opt-out records are retained to comply with TCPA.
9. Data Transfers
If you are outside the United States, please note that your information will be transferred to and stored in the United States where our servers and third-party service providers are located. By using our Services, you consent to this transfer.
10. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a new Effective Date. Continued use of our Services after changes are posted constitutes acceptance.
13. Contact Us
For any questions or to exercise your privacy rights, contact us:
Cavora
📧 support@cavorashop.com
📞 (737) 231-1055
📍 2726 Bissonnet St, Ste 240 #2152, Houston, TX 77005, United States